Refunds & Returns Info

The Return Authorization Window & Condition Benchmarks

Inbound adjustment tickets submitted beyond the 30-calendar-day framework cannot be cleared for warehouse returns, credit grants, or item replacements.

• Item Condition: Garments must remain unwashed, unworn, and structurally unmodified.
• Packaging & Tags: Items must retain all original industrial packaging envelopes and attached team tags.
• Proof of Purchase: Your digital order confirmation profile serves as your mandatory proof of purchase.

🔄 Cancellations, Defects & Delivery Protection

• Order Cancellations: Modifications or standard cancellations can be cleared smoothly within a strict 12-hour window post checkout. Beyond 12 hours, orders pass directly into factory production.
• Damaged or Incorrect Items: If a package drops with verified transit damage, embroidery defects, or an incorrect size variation, message our desk within 48 hours of delivery with clear photo files for a complimentary replacement kit.
• Return Logistics Costs: For preference returns or change of mind, the consumer assumes full responsibility for funding trackable return freight. Original delivery safety protections are non-refundable.
• Delivery Transit Protection: If any package faces an irregular logistics delay and fails to successfully drop at your address within 30 business days from dispatch, you hold the immediate right to claim a full refund or a fresh priority reshipment.