Refund & Return Info
1. Returns
1.1 30-Day Return Policy
You may return any item within 30 days of receiving it for a full refund or exchange—no questions asked.
1.2 Eligibility
To be eligible for a return:
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The item must be unused
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It must be in its original packaging
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It should be in the same condition as when you received it
1.3 How to Initiate a Return
Contact our customer support team with your:
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Order number
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Reason for return
We’ll provide step-by-step instructions to complete the return process.
2. Refunds
2.1 Refund Process
Once we receive and inspect your returned item, you’ll receive an email confirming:
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The receipt of the return
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The approval or rejection of your refund
If approved, a refund will be issued to your original payment method within 5 business days.
2.2 Delayed or Missing Refunds
If you haven’t received your refund:
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Check your bank account again
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Contact your credit card provider—it may take a few days to post
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Still nothing? Reach out to our customer support team for assistance
3. Exchanges
3.1 Damaged or Defective Items
If your item arrives damaged or defective, contact us immediately. We’ll either:
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Send a replacement, or
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Issue a full refund
3.2 Exchange Process
To exchange an item, contact our support team with your:
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Order number
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Details of the item you wish to exchange
We’ll guide you through the exchange process smoothly.
4. Return Shipping Costs
Unless the return is due to an error on our part (e.g., wrong or defective item), return shipping costs are the customer’s responsibility.
5. Need Help?
If you have questions or concerns about this policy, don’t hesitate to contact our customer support team. We’re here to help you every step of the way.
Thank you for shopping with HIGO HUNT™.
Your satisfaction means everything to us.